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News Now

CU System
All SECU ATMs now talking
RALEIGH, N.C. (2/19/08)--State Employees’ CU (SECU) in North Carolina announced the completion of an upgrade to its Cash Points ATM network with voice guidance technology that benefits its visually impaired members. The technology provides a “talking” ATM, allowing SECU members at the $14.95 billion asset, Raleigh, N.C.-based credit union to plug in their headphones and listen to step-by-step instructions for conducting transactions at any Cash Points ATM. The upgrade was completed in mid-January, allowing SECU to convert all machines on its network to the “text to speech” technology. SECU has 975 no-surcharge ATMs throughout North Carolina. “SECU’s Cash Points ATMs offer a great voice guidance system that is very simple to use,” said James Benton Sr., community employment specialist for the Division of Services for the Blind Serving the Governor Morehead School Transition Program. “The technology provides visually impaired members complete and private access to account information without the assistance of a third party, which is extremely important. “Having this system available through a statewide network is beneficial,” he added. “There are many advocates who are blind or visually impaired who have led the way and worked with SECU to make such a network available, and their hard work is appreciated.” SECU added the service to an existing list of other special needs services, such as Braille and large-print statements, and TDD services--a telecommunications device for the hearing impaired, according to Leanne Phillips, SECU senior vice president of card and record services.
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