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CU System
CSSAgility comes through for CUs in disaster
MADISON, Wis. (9/19/08)--CUNA Strategic Services provider Agility Recovery Solutions has supported five credit unions recovering from Hurricane Ike, according to Paul Sullivan, vice president and general manager of Agility. Agility provides onsite business recovery and continuity solutions. Solutions include fully operational mobile office and mobile branch units, satellite voice and Internet access, generators, computer hardware and technology pre-configured to meet requirements, 24/7 emergency help desk as well as annual testing simulation packages. Agility provided generators to the credit unions and a fully operational mobile branch, Sullivan told News Now. Agility also visits the credit unions on-site to show them how to hook up the generators. “The look on people’s faces when you show up with capability--it’s all smiles,” Sullivan said. Since the storm hit, some credit unions have received power. Agility has begun picking up generators. At other credit unions, “the generators could be there for a day or up to a week,” Sullivan said. “We’re used to long-term recoveries. This isn’t the first time we’ve [dealt with] hurricanes.” This year, credit unions and other clients have been asking for larger generators. Agility has provided generators to power a meat packing plant, Tracey Wilder, Agility director of technology and sales support, told News Now. Credit unions signing up for Agility’s services receive access to My Agility, which is a password-protected site with information on preparation and recovery from disasters. Agility representatives talk with clients on the phone, taking them through the services they have and what they need to prepare for a potential disaster. Agility also sends out e-alerts and performs customer care calls. “We let them know that we’re thinking of them,” Wilder said. “We’re proactive and reactive of these events.” Agility also can test programs for its members so they know if the disaster plans work. But while Agility can prep its clients for “a lot of things, we can’t prepare them for eventuality,” Sullivan said. “We can’t prepare for that kind of devastation.”
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