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CU System
CU employees call 911 after woman blacks out on phone
YAKIMA, Wash. (1/18/12)--Fast thinking employees at Yakima, Wash.-based Solarity CU called 911 when they realized something was wrong with a member who began slurring her words and blacking out while she was on the phone Thursday with the credit union.

The woman, Wanda Neff, 60, credits them with saving her life. She told local media she took too much prescription medication Thursday afternoon just before she called the credit union. During the call, she began to feel odd, started slurring her words and everything was turning to a dark blue, she said (WAPP TV Jan. 16).

The Solarity employees she talked to, Teresa Wood and Kelcy Young, realized Neff was in trouble. While Young kept her on the phone, Wood call 911 for help. They used caller I.D. to identify Neff's address and direct paramedics to her.

When paramedics arrived, Neff fell trying to get to the door but was able to open it. She wouldn't let go of the phone, which she said was "like a lifeline."

The credit union's employees said they were frustrated they couldn't do more to help, but Neff, who spent the night in the hospital, praised the tellers. Without their help, she would have been alone until family arrived the next day, she told the station.


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