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CU goes extra mile to approve student loan
WALL TOWNSHIP, N.J. (9/28/12)--Matthew Durst, a member of First Financial FCU, Wall, N.J., was determined to attend Rutgers University this fall. First Financial FCU helped Durst turn that dream into a reality with some personal assistance when other financial institutions denied him credit.

First Financial was among the financial institutions that had denied Durst's loan application but members of the credit union's loan department were touched by his story. They recommended that he send an e-mail formally requesting a re-evaluation of his application.

First Financial President/CEO Issa Stephan and Chief Operating Office Alice Stevens personally reviewed Durst's file and took note of his good relationship with the credit union, according to the New Jersey Credit Union League (The Daily Exchange Sept. 27).

"After we received Matthew's e-mail, we decided to invite Matthew and his mother to our office to hear their story in person and see how we could help this family," Stevens told the New Jersey league.

After meeting Durst face-to-face, the credit union's leadership decided to approve the loan application. "Matthew's maturity and commitment to his future were very impressive--and that couldn't be overlooked," said Stevens.

"Everyone deserves a second chance and sometimes that second chance can change an individual's life," said Stephan.


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