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CU goes the extra mile for member in trouble
TAYLOR, Mich. (7/12/11)--How many banks would go the extra mile for a customer in trouble? Total Community CU, a $47 million asset credit union based in Taylor, Mich., did just that recently, in a classic demonstration of what makes credit unions different, according to the Michigan Credit Union League. Phillip Matous, president/CEO of the $47 million asset credit union, told the league last week that he recently found out about a member who arrived at the credit union around Memorial Day weekend, crying (Michigan Monitor July 11). A relative had just kicked the woman and her daughter out of the relative's home and they faced having to spend the night in her car, he told the league. The credit union's staff went into action. "Our staff took up a collection among themselves and used funds they had been collecting from jean day ($2 to wear jeans on certain days). "An employee with a bit of time that day went home and got some food for the lady and her daughter. She took all the money the staff contributed and rented a room at a local motel for three days for the lady and child, stocked it with food, bought her a gas card and a phone card," Matous reported. "During those three days, one of our member's fellow employees found a place she could stay after her time in the motel." "Today our member came in and told the staff she saved three weeks' pay and found an apartment. It brought tears to my eye," he said. So, how many banks would do that?
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