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CU in Texas tells how it weathered hurricane
HARLINGEN, Texas (8/11/08)--When Hurricane Dolly hit July 23, residents and businesses in Harlingen and Pharr, Texas, were left without power. But Security Service FCU, Harlingen, was open and ready for business the day after the storm hit.
Click to view larger image Security Service FCU, Harlingen, Texas, opened the next day to serve members after Hurricane Dolly hit the area. From left are its Disaster Response Team employees: Manager James Ayala, David Marin, Julian Alcorta and Feliz Cavazos. (Photo provided by Security Service FCU)
The credit union relied on a generator installed at the credit union’s service center. Manager James Ayala ran the credit union by himself the first day after the hurricane, and was able to get additional staff at the Harlingen and Pharr branches soon after. “We were able to get our computer systems booted up and connected to the corporate system thanks to the generator, but we had no air conditioning and we were pretty much in the dark because the windows were still boarded up,” he said. Ayala said it was important to open the locations because he knew members were going to need access to cash to buy gas and groceries. By the weekend, the credit union managed to get everything back to normal, including the air conditioning. “I’m really glad we had the capability to operate so that we could help our members during this difficult time,” he said. Security Service also put together a disaster relief program to help members affected by the storms. The credit union is offering emergency relief loans up to $2,500 for new and existing members, with a 30-day skip-payment option without fees. After one week, Security Service issued 126 loans and granted 36 skip-payment requests. Security Service has more than $4.6 billion in assets.
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