MADISON, Wis. (2/9/09)--CUNA Mutual Group Retirement Plan Services was ranked No. 1 in the overall categories for “Recordkeeping/Administration” and “Investment Services” in the 401kExchange survey of 401(k) plan sponsors for 2008.
CUNA Mutual has provided services to small retirement plans for more than 50 years and has been recognized as a top provider in surveys completed by 401kExchange and Boston Research Group since the surveys began in 2001. The groups surveyed more than 16,000 plan sponsors with total plan assets less than $1 million, and more than 25,000 sponsors with assets in the $1 million-to-$10 million range. In both asset categories, CUNA Mutual received the highest percentage of favorable (4 and 5) ratings. Overall, CUNA Mutual also ranked No. 1 in many underlying categories. Top rankings in plans from $1 million to $10 million included:
* Customer service; * Education/communication; * Investment options; * Fund performance; * Investment fees and recordkeeping fees; and * Plan administration.
“These top rankings across the board show that CUNA Mutual Group really knows its customer,” said Fred Barstein, president/CEO and founder of 401kExchange. “More importantly, it’s doing the right things to keep its customers happy.” Tom Eckert, vice president of retirement plan services for CUNA Mutual, credits the company’s success on focus. “We try to be the best when it comes to helping a participant successfully reach a financially secure retirement,” he said. “We tend to work with plan sponsors whose main goal is also helping their employees achieve retirement success.” Founded in 1996, 401kExchange is a source of business development, market intelligence, and due diligence services for the 401(k) and retirement industry serving the small- and mid-sized corporate market. Based in Palm Beach County, Fla., it helps connect plan sponsors, retirement advisors, broker/dealers and service providers with each other.