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News Now

CU System
CUs help San Diego employees receive pay after error
SAN DIEGO (8/12/08)--San Diego Metropolitan CU received an overwhelming response from other credit unions who helped make sure San Diego City employees were paid after an employee error at the credit union slowed the posting of payroll deposits Friday. All employees were paid by Monday, Adele Sandberg, San Diego Metropolitan CU senior vice president of finance, told News Now. Many of the deposits were posted on Saturday, she added. The error occurred when the City of San Diego’s payroll automated clearinghouse (ACH) origination file didn’t settle Friday because it had not been cleared for processing by the credit union’s ACH department. The credit union re-sent the file Friday around 8 a.m. and contacted each of the 171 financial institutions requesting that each institution perform an additional ACH receive session to process the payroll transactions, according to a letter San Diego Metropolitan CU President/CEO Joseph Schroeder sent to the city. San Diego Metropolitan CU told the financial institutions that their funds would be guaranteed once the deposits were posted. “Credit unions help credit unions,” Sandberg said of the outcome. San Diego Metropolitan CU’s members were not affected by the error because their funds are held at the credit union, Sandberg said. San Diego Metropolitan CU has disbursed pay to city employees for 15 years.


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