Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

CU System
Catalyst Corporate Launches Second Satisfaction Survey
DULUTH, Ga. (5/15/13)--Responses to Catalyst Corporate FCU's Second Annual Satisfaction Survey are due Friday.

Survey results will be used to obtain data to support benchmarking and decision-making for allocation of Catalyst Corporate CU's resources.

"The online survey measures satisfaction with engagement and service, gathers a high-level assessment of Catalyst's products and services, and gauges the likelihood of respondents recommending Catalyst to other credit unions," said Kathy Garner, Catalyst Corporate president/CEO.

About 540 representatives from 300 credit unions responded to Catalyst Corporate's 2012 survey. Member feedback was collected by the Catalyst Councils and Catalyst Corporate's board of directors. The survey generated a Net Promoter Score (NPS) by calculating responses to the question: "How likely are you to recommend Catalyst Corporate to a friend or colleague?"

Catalyst Corporate scored an NPS of 64; any score above 50 is considered excellent, said the corporate. The average score in the banking industry is 18. Respondents cited Catalyst Corporate's quality of service and helpful staff as reasons they would recommend the organization to others.

Results will be tabulated during June and will contribute to Catalyst's strategic planning in September.


RSS





print
News Now LiveWire
.@LACULeague in @DailyComet: #creditunions' "old" benefits attractive to new generation http://t.co/AzOv3nB7IB
7 hours ago
At @FTC request, court halts operations of an alleged debt-relief scammer calling itself “FTC Credit Solutions.” http://t.co/qMsDBmKExH
12 hours ago
.@daytondailynews : The secret is out about #creditunions http://t.co/Aqu3pFTROV @DayAirCU @CODECreditUnion
12 hours ago
.@CUNA's @Nussle on @SenatorReid :(2of2)On behalf of more than 102M #CU members,I thank him 4 his leadership over the yrs/wish him the best.
14 hours ago
.@CUNA CEO Nussle on Sen. Reid’s decision not 2 seek re-election (1of2): Sen. Reid has a long history of #CU support throughout his career.
14 hours ago