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CU System
Coastal FCU changes teller system
RALEIGH, N.C. (1/15/09)--Coastal FCU has changed its teller system to allow tellers to help members at multiple locations-even if they are not in the same building. Coastal FCU, Raleigh, N.C., launched Express Teller at two of its branches--St. Albans Drive and Wakefield Commons. The credit union plans to convert its other eight branches by the end of the year. The service will keep the Wakefield Commons branch open later--from 7 a.m. to 7 p.m.--with the potential to extend hours even more in the future. “We can instantly allocate teller resources to match branch traffic,” said Coastal President/CEO Larry Wilson. “That means the system will allow us to serve members faster, handling peaks in branch activity more effectively. It will also make it easier for us to extend our hours of operation and lower the cost of adding new branches.” Tellers on the system will work at the Express Teller Center at the St. Albans Drive headquarters. Coastal has been exploring remote teller service since 2003. Previous services required the teller and member to be in the same building. Coastal has $2.1 billion in assets.


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