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Connecticut league personally visits each member CU
MERIDEN, Conn. (12/22/08)-- The Credit Union League of Connecticut’s management staff personally visited each member credit union in the past weeks to thank them for their membership, loyalty, and participation throughout 2008, offering holiday greetings, and hand delivering dues notices for 2009. It is imperative that credit unions strive to find a way to distinctively set themselves apart from the competition, Tony Emerson, president/CEO, said to credit unions. “The best way to accomplish this is through delivering great and memorable member service,” Emerson said. “In many cases, providing superior member service comes down to just good business, and may prove to be the only thing that sets an organization apart from the competition. “The league is no different,” he added. “We also must deliver this caliber of service to our member credit unions. First and foremost, we are a service organization.” In what was a transitional year for the league, broader communications, numerous innovative programs and services that garnered national attention, and more visibility within the state combined efforts to assist Connecticut credit unions in taking steps toward more successfully providing services and opportunities for their own members, the league said. Emerson and the management staff felt that the personal contact showed a deeper sense of appreciation sincerely felt by the league. “I can’t think of a more powerful way to thank someone for their loyalty than looking them in the eye and shaking their hand,” Emerson added. “It’s been a challenging year. Helping our affiliated credit unions grow and thrive is why the league is here. And by the same token, their loyalty is what gives us the strength and enthusiasm to continue moving forward.”
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