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Connecticut league visits offer thanks dues notices
MERIDEN, Conn. (12/15/09)--The Credit Union League of Connecticut’s management and staff are personally visiting all member credit unions to thank them for their membership, loyalty and participation in 2009, offer holiday greetings and hand deliver dues notices for 2010. The league said it made the same type of visits in 2008. "Even in these financially challenging times, credit unions are poised to deliver crucial service to members,” said league President/CEO Tony Emerson. “Providing uncommon, superior member service during a tough economy often means simple, good business, setting an organization apart from its competition. “The league wants to exemplify this model,” he added. “We also want to deliver a high caliber of service to our member credit unions. Like them, we are first and foremost a service organization.” The league said it served member credit unions in 2009 by listening to their needs and fulfilling their requests with low- or no-cost alternatives and events such as a regulatory compliance workshop and a Real Estate Settlement Procedures Act conference. For 2010, the league has established a six-month, 12-session compliance school--at no cost to small credit unions--to keep affiliated credit unions up-to-date on the increasingly complicated regulatory compliance landscape. “No one is describing credit union operations as turnkey these days,” Emerson said. “By forming programs that provide hands-on, essential instruction and the latest updates, and surrounding them with personal connection and individual attention, the league is fulfilling its promise to serve with the same commitment that member credit unions render service to their own members. It’s the way we like to do business in Connecticut.”
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