COLUMBUS, Ohio (1/30/12)--Corporate One FCU, Columbus, Ohio, has expanded its Member Services hours, check collection and vault ordering deadlines.
"As more credit unions realize the strength and opportunity at Corporate One, we have seen consistent interest and growth in our membership from credit unions around the nation," said Robert Coyan, Corporate One marketing and operations senior vice president.
"To ensure that all of our members, regardless of where they are in the U.S., receive the quality member service for which Corporate One is known, and have access to solutions that help them serve their members well, we have expanded our hours and deadlines in all key areas."
In the latter half of 2011, Corporate One added a second shift and expanded its Member Services department hours to 8 p.m. ET to accommodate all members throughout their entire business day.
Corporate One also added several hours to its daily Check 21 collection services deadline. Members now have until 9:30 p.m. ET to submit related files, and Check 21 aggregators that partner with Corporate One, such as Bluepoint, VSoft, Jack Henry, Diebold and eDoc, have until 10 p.m.
Most recently, Corporate One worked with its preferred partner for vault services to push back the daily ordering deadline to 1 p.m. local time for its member credit unions in the continental U.S.
Corporate One's membership profile breakdown as of Jan. 26 is: 571 credit union members in the Great Lakes region; 78 credit unions in the Western region; 52 credit union members in the Southeastern region; 47 credit union members in the Northeastern region; and, 22 credit union members in the Plains.