MADISON, Wis. (8/14/09)--As the financial services environment continues to become increasingly complex, competitive and crowded, engaged employees are the critical ingredient for credit union success, says a new CUNA Human Resources and Training and Development (HR/TD) Council white paper. “Employee Engagement” presents strategies credit unions can use to engage their employees during the current economic downturn and during an expansion. The paper underscores the need to tap into the discretionary energy that all employees possess, noting that many employees are working up to only part of their potential. Employee surveys indicate that there is a strong desire for management to communicate more, not less, to employees--who are seeking more opportunities to communicate and have a say in the decisions that affect their daily work lives. Credit unions can strengthen employee engagement by developing and nurturing a culture of transparency, says the council’s paper. The paper also explains how to establish a learning environment, use internal or social networks, conduct employee surveys, and looks at important aspects of the supervisor-employee relationship. For more information, use the links.