| "The median amount of time required for a product idea to go from conception to widespread adoption is 45 years," said Malcolm Gladwell, staff writer for The New Yorker and author of "The Tipping Point" and "Blink." He spoke about innovation at the BAI Retail Delivery Conference Wednesday in Denver. (Photo provided by CUNA)|
"The key issue with innovation is not haste; it's patience," Malcolm Gladwell told attendees at the BAI's Retail Delivery Conference in Denver on Wednesday. "The innovation race is not to the swift; the innovation race is to the patient," he said.
Gladwell is a staff writer for The New Yorker
and author of such best-sellers as "The Tipping Point" and "Blink." He also was a keynoter at the Credit Union National Association's America's Credit Union Conference in June.
Gladwell traced the history of the rock band Fleetwood Mac as an example of perseverance and success within a very competitive market. "Few people know that the band struggled through 10 years of trial and error before their album "Rumors" sold 19 million copies and remains the fifth or sixth best-selling album of all time," Gladwell said.
"The median amount of time required for a product idea to go from conception to widespread adoption is 45 years," he said. Gladwell believes in the 10,000-hour rule, which he said is like an apprenticeship period where a certain level of mastery is required to be creative and innovative. "The process of producing something significant is a good deal more protracted than we think," he said.
He described two types of innovators: conceptual innovators who have an immediate impact with their radical ideas and experimental innovators who move through a much longer period of trial and error. "Conceptual innovators are relatively rare," Gladwell said. "Your financial institution should promote an environment where experimental innovation can take place," he said.