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News Now

CU System
Hundreds of FI websites hit by admin error
CALABASAS, Calif. (1/17/08)--A number of credit unions were among the 200 to 250 financial institutions impacted Tuesday by an administrative error that left their online banking sites inaccessible. The shutdown resulted from an administrative error between Digital Insight and its Web hosting server, Network Solutions. The server was interrupted for a few hours, Tobin Lee, spokesman for Digital Insight, told News Now. The error has since been resolved, and all sites were up and running within a few hours, he said. Some financial institutions’ sites may have been affected longer, depending on their internet service providers (ISPs). Some ISPs rapidly reset their servers, while others may have taken longer, Lee added. Lee emphasized that there is nothing wrong with the sites, and their security and integrity are intact. “There is no risk for customers,” he said. “We apologize for the inconvenience.” The outage was spread across the nation. The number of credit unions affected is not available, although Digital Insights’ overall client base is 50% credit unions, Lee said. University of Virginia Community CU in Charlottesville was affected by the error, spokesman Janine Williams told News Now. A significant portion of the credit union’s membership is able to access the website, according to a press release on the credit union’s website. Some members were not affected by the issue, while others’ ISPs have been slower to refresh, Williams said. The credit union has more than 50,000 members.


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