Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

CU System
Missouri CUs give MCUA a 94 satisfaction rating
ST. LOUIS, Mo. (4/11/08)--Missouri credit unions rated Missouri Credit Union Association (MCUA) products and services at 94% satisfaction, according to a recent survey. The survey, sent to credit union presidents, helps MCUA meet and exceed member expectations and identifies benefits for member credit unions. MCUA employees also are surveyed on their perceptions of service quality and value and the survey results are compared with credit unions’ results. Each department is analyzed on: satisfaction with service attributes, likelihood to recommend the service, and service quality and value compared with competitors, and MCUA market share. Half of MCUA’s credit unions responded to the survey, which was conducted by Michael Neil and Associates, an independent credit union consulting firm. The survey has been conducted five times since 2000. “Since the implementation of the survey, the organization has focused on those product and service attributes of greatest value to members,” said MCUA President/CEO Rosie Holub.


RSS print
News Now LiveWire
HFSC Chairman @RepHensarling announces subcommittee chairs for #114th Congress: http://t.co/FGnvnogI7n
4 hours ago
Don't Mullet Over: Check out @ECCU1's meme-rable campaign that brought in $8M in loans #NewsNow http://t.co/vNh2q01gcg
7 hours ago
#FOMC minutes show committee members debated erasing 'considerable time' from forward guidance #NewsNow #Market http://t.co/Gw0bEIFCe2
8 hours ago
NCUA votes 2 to 1 to approve 2015 budget: McWatters is dissenting vote.
10 hours ago
.@TheNCUA bd mmber McWatters at #NCUAbdmeeting invited specific, detailed comments on budget/budgetary process to be sent directly to him.
10 hours ago