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News Now

CU System
Moving company loses box of CUs data
MEDFORD, Mass. (8/4/09)--A moving company lost a box last year containing account information of nearly 10,000 Massachusetts members of Members Plus CU, Medford, Mass., the credit union said. Members Plus hired Olympia Moving and Storage to manage a 2008 move to a new location and rented boxes for the move from Rent-A-Crate, the credit union said in a letter sent to the state’s Office of Consumer Affairs and Business Regulation (The Boston Globe Aug. 3). On Sept. 19, Rent-A-Crate notified the credit union that one of it boxes wasn’t returned. Initially, Members Plus thought the box company’s count was incorrect. But then on April 1, the credit union discovered that a box containing unencrypted discs of account statement images--including Social Security numbers of some former credit union members--was missing, the newspaper said. After searching all of its offices, including its previous location, Members Plus could not locate the missing box. In May, the credit union told the state it had “no evidence or reason to believe that the lost information had been misused, accessed or acquired by unauthorized access,” the paper said. Members Plus did not return a phone call to News Now by press time.


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