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CU System
NACUSO What industry does now will echo in eternity
LAS VEGAS (5/7/10)--The National Association of Credit Union Service Organizations (NACUSO) 2010 Annual Conference featured speakers with outside-the-industry perspectives at this year’s conference in Las Vegas, April 25-28. NACUSO CEO Tom Davis, who hosted the event, encouraged credit unions to embrace the unknown. “What we do in this industry now will echo in eternity,” he said. Credit union and CUSO executives, board members and vendors participated in applied workshops and breakout sessions focused on embracing and achieving a meaningful and transformative level of sustainability through collaboration and the networked business model. Jeff Russell, president/CEO of TMG Financial Services, quoted William Gibson, saying began his presentation with the words “The future is already here… It’s just unevenly distributed.” A main theme of the event was “Collaboration will be most beneficial when we can leverage the collective balance sheets of credit unions to benefit consumers--to collaborate with capital,” he said. Russell challenged participants to set aside everything they know about capital and business growth and the traditional credit union mindset, become an entrepreneurial visionary, and consider the impact of a new networked business model on the credit union industry. Sarah Canepa Bang, CEO, Financial Service Centers Cooperative, presented “The New Customer Facing Technology: Using Self Service Kiosks for Member Convenience and Continuity.” She provided some statistics about changing habits of consumer spending. Forty-seven percent of consumers report they will ‘always’ or ‘usually’ use self-service when choosing between a person or a self-serve option. This number jumps to 60% for consumers under the age of 35, according to a 2009 Self-Service Consumer Survey. Other speakers at the event included Jack M. Antonini, former vice chairman and president/CEO of USAA Federal Savings Bank, and Joe Batista, director and chief creatologist, Hewlett-Packard Company. For more information, use the link.
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