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News Now

CU System
New scams surface across the nation
MADISON, Wis. (8/22/12)--Several new, trickier scams have surfaced at credit unions and banks nationwide. They attempt to access consumers' accounts through the different channels they use to conduct financial transactions.

The scams include:

  • An e-mail sent to customers and non-customers of Citizen National Bank, in which scammers pose as the bank's information technology department, claiming to be in the process of updating new servers. They ask recipients to update their account information by clicking on a bogus link. The e-mail asks recipients to provide complete, correct personal information to be part of a secure login, claiming that otherwise their accounts will have to be temporarily closed.  The e-mail spells the bank as both Citizen and Citizens and has grammatical errors.
  • Automated cell phone calls to area residents, purporting to be Royal CU (RCU), a $1.27 billion asset credit union based in Eau Claire, Wis. The callers tell them their RCU debit card had been blocked or deactivated (WQQW Aug. 20). Recipients also were instructed to enter their debit card number to solve the problem.  When RCU became aware of the scam, it placed warnings on its website, Facebook page and other venues.
  • Fraudulent automated calls to mobile phones claim to be from WhiteFish (Mont.) CU and state their credit union cards have been compromised and their personal information is needed to rectify the problem. The voice on the recording falsely claims to be a representative of the $1.22 billion asset credit union. The credit union distributed a press release immediately about the scam.
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