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PSECU bucks trend adds 31 jobs
HARRISBURG, Pa. (8/26/11)--While Bank of America goes through with its plans to lay off 3,500 workers across the nation, at least one credit union is doing its part to provide service and create jobs. Pennsylvania State Employees CU (PSECU), based in Harrisburg, Pa., has announced two initiatives that will benefit its members and the economy: expanded ATM surcharge rebates and extended call center hours. In October, traditionally celebrated as International Credit Union Month, PSECU will thank members for choosing the PSECU Check Card by increasing the monthly surcharge rebate to $8 from $4 for all members who use an out-of-network ATM. The monthly rebate jumps to $20 for members with qualifying Direct Deposit with the more than $3 billion asset credit union. The rebates will allow members to use a broader network without worrying about surcharges, making it easier for them to access their money, said PSECU in a press release. Extended call hours will mean PSECU is adding 31 new positions to accommodate an almost 40% increase in hours that service will be provided to members. Beginning in January, the call center will be open until 9 p.m. Monday through Friday and until 5 p.m. on Saturday. The initiatives are core to the credit union's goal of providing quality service and access, as well as supporting the economy, said Gregory A. Smith, PSECU president. "Not only are we giving back to the member in more ATM access and call center hours, but we are also helping our economy by adding 31 jobs to the roster." He noted that many banks responded to the interchange debit fee changes in the Dodd-Frank Act by increasing their service charges and downsizing. "PSECU is responding by putting members and their needs front and center of our day-to-day operations."


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