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Texas CU receives praise for exceptional service
EL PASO, Texas (5/11/11)--One Source FCU in El Paso, Texas, provided a level of service that went far above what one would expect from a financial institution, said an El Paso couple who praised the credit union, according to the Texas Credit Union League. “We’ve been a member/owner at One Source for more than 30 years and we simply couldn’t imagine going anywhere else,” said El Paso resident Eddie Rojas. “Over the years our credit union has provided us with a level of personalized service that I don’t believe you can find just anywhere. They’ve more than earned our trust and loyalty.” Rojas mentioned an incident in which he visited the $81.5 million-asset credit union to conduct a simple transaction. While in the lobby, he began having a conversation with a member service representative--a conversation that was overheard by the credit union’s President/CEO, Bob Peterson. “Mr. Peterson apparently heard my voice from inside his office, and he stopped what he was doing to come out into the lobby and greet me,” recalls Rojas. “He said to me, ‘Eddie, I thought I heard your voice.’ Knowing that the CEO of that institution not only knew me by name, but also recognized my voice was an amazing feeling.” “We’ve heard horror stories from some of our friends who have their money at a bank, and we always ask them why they haven’t moved their money to a credit union,” added Norma Rojas. “In the early years as a young married couple, we banked at other financial institutions, but once we joined the credit union, we knew we could never do business elsewhere. The staff at One Source makes us feel like we own the place.” Members do in fact ‘own the place’ at a financial cooperative, said Dick Ensweiler, president/CEO of the Texas league. “Credit unions offer many of the same products and services consumers will find at a bank, but that is where the similarities end,” he explained. “Credit unions are locally owned by the members they serve and are governed by a voluntary board of directors--people from your community, elected by you.” The credit union community has a strong presence in El Paso, said the Texas league. Seventy percent of the population has accounts at one or more of the 11 credit unions with a presence in El Paso. Credit unions have historically rated favorably in the areas of service, competitive rates and low fees, said Harriet May, president/CEO of El Paso-based GECU and chair of the Credit Union National Association. “Credit unions aren’t in the business of maximizing profits,” May said. “We open our doors every day knowing and understanding that our sole purpose for existing is to help improve the financial conditions of our members. Without question, credit unions are mission-driven, not profit-driven.”


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