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CU System
The Members Group names Iowa CUs biggest concerns
DES MOINES, Iowa (7/28/11)--Tackling of-the-moment issues, including debit regulations, alternative payments and social media, The Members’ Group (TMG) Client Conference speakers recently addressed concerns of credit unions in attendance. Among the contemporary issues addressed at the conference were the emerging technologies consumers are using to make every-day financial transactions. TMG Client Conference survey respondents indicated this was a big area of importance for them, with half claiming they are likely to add an alternative payments platform within the next 12 months. Another 43% said it was somewhat likely they would add alternative payments within the next 12 months. Debit card portfolio management was a second popular topic for credit union attendees. More than 80% of event survey respondents believed debit to be their customers’ preferred method of payment. When asked what other issues are of importance, survey respondents listed topics like chip-and-Personal identification number (PIN)/Europay, MasterCard and Visa (EMV), maximizing portfolios in the current environment and how to remain competitive. Each of the nine sessions, led by presenters such as McDonald Marketing’s Kelly McDonald, PolicyWorks’ Andrea Stritzke and The Financial Brand’s Jeffry Pilcher, achieved high rankings by a majority of those responding to the event survey, TMG said. “The educational sessions were helpful because they were all so relevant to the issues facing financial institutions right now,” said Lisa Hommel, a vice president at Vermont State Employees CU, Montpelier. “Compliance, regulations, new products and fraud have an impact on all of us, regardless of our size or to which type of members we cater.” TMG is a wholly-owned subsidiary of the Affiliates Management Company, which is owned by Iowa credit unions and their members. As a financial and credit union service organization (CUSO), TMG provides card processing and payment solutions to credit unions and financial institutions across North America. TMG’s core products include credit, debit, ATM and ATIRA-branded prepaid solutions, and online reporting, automated clearing house and asset liability management services. TMG plans to repeat the event next July in San Diego.


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