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LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
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TOM SAKASHSTAFF NEWSWRITER

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247 call center helped members during Fay Gustav
AUBURN HILLS, Mich. (10/3/08)--Digital Dialogue provided call center services to Coastline CU, Jacksonville, Fla., during Tropical Storm Fay, and LA DOTD FCU, Baton Rouge, La., during Hurricane Gustav. Digital Dialogue is a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions for credit unions. Tropical Storm Fay made landfall Aug. 19 and displaced Coastline employees because of flooding. Stephen Strum, vice president of Coastline retail sales and delivery, had to rescue three employees from a downtown branch. During the storm, Coastline’s emergency broadcast system directed incoming member calls to Digital Dialogue. This enabled Strum to stay connected to his members while working from home. “Although we could not conduct service at any of the physical branch locations, we wanted to ensure our members did not experience a lapse in service,” Strum said. “Coastline was able to leverage Digital Dialogue’s 200 employees to meet our members’ needs.” When Gustav interrupted service at LA DOTD FCU, Baton Rouge, La., Digital Dialogue kept members and staff informed by providing phone lines from which staff and members received status updates. Text messaging was the only way Tracy Dreher, LA DOTD call center leader, could receive information from the credit union. “My contact at Digital Dialogue provided me with her cell phone number prior to the storm,” she said. “Digital Dialogue’s willingness to provide us with their personal contact information before the storm enabled us to stay up to speed with member interactions and staff whereabouts via text messaging and website updates.” Coastline has $753 million in assets. LA DOTD has $94 million in assets.


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