Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
Auto Expert reports sales up 35 year-to-date
RIVERSIDE, Calif. (8/10/12)--Auto Expert in second quarter increased its vehicles sales 35% over the same period last year, the company reported. Revenue is also up 38% year over year.

Auto Expert, an affiliate company of Riverside, Calif.-based Altura CU, provides auto-locating and buying services to 17 credit unions in California, which represent one million members. 

After-market sales revenue was up 37% through the second quarter compared with the same period in 2011, the company said.  After-market sales revenue is derived from DVD players, paint sealants, back-up cameras and similar accessories.

The company also reported seeing an increase in measures of customer satisfaction compared with year-end 2011. Its Net Promoter Rating has climbed to 93% year to date from 88.25%. Member satisfaction is up to 97.55% from 96.3% a year ago.

The Net Promoter score asks one question--How likely is it that you would recommend [your company] to a friend or colleague?--so organizations can get a clear measure of their performance through the eyes of their members or customers.


RSS





print
News Now LiveWire
RT @CUNA: Bill to codify #creditunion Advisory Council, is introduced by @reppittenger @RepDennyHeck HT @newsnowlivewire http://t.co/0zviXx…
32 minutes ago
Construction spending drops in January, according to @CommerceGov http://t.co/W9J1mDyF8X #Market #NewsNow
17 hours ago
During Nat'l Consumer Protection Week, @TheNCUA reminds #CU members of agency resources re: rights as consumers. http://t.co/aYgW1HoDmF
18 hours ago
.@TransUnion: #millennials climbing into driver's seat with loans http://t.co/S4H9OIB3Av
19 hours ago
Breaking at #NewsNow: @CUNA backed bill introduced by @RepEdRoyce @GregoryMeeks would raise MBL cap. #CUSmallBiz http://t.co/ZDAb2UMoQz
20 hours ago