RANCHO CUCAMONGA, Calif. (5/2/12)--CO-OP Financial Services is partnering with Diebold Inc. to test two-way video member service on CO-OP Network Diebold ATMs.
Diebold is a CUNA Strategic Services provider.
The two companies said they hope to migrate sales, additional teller functions and member service functions to the self-service channel. The goal of the partnership is to allow credit unions to reduce costs and expand their channels while maintaining a high level of personal service, they said.
Through the two-way video, members can connect to a call center member service representative for real-time, "face-to face" interaction . The service will facilitate call center services such as transfers and account opening.
CO-OP Financial Services will provide the terminal driving capability and network access, and Diebold will provide member identification and video services to support the two-way video capabilities.