Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
CO-OP Financial Services, Diebold Test Video ATM At Utah CU
NORTH CANTON, Ohio (3/5/13)--Through a partnership between Diebold and CO-OP Financial Services, West Jordan, Utah-based Mountain American CU is testing an ATM that allows users the option to contact member service representatives through a video connection.

Diebold supports member identification and video services, and CO-OP Financial Services provides network access and terminal capabilities.

Diebold is a CUNA Strategic Services provider.

Diebold's Concierge Video Services have been added to Mountain America CU ATMs in the Salt Lake City area.

During transactions, consumers can initiate a video call to member service representatives to complete activities not traditionally conducted at the ATM, such as account maintenance, new-account setup and savings-product renewals.

"Bringing video support to the ATM offers financial institutions the ability to enhance their self-service capabilities and improve member experiences," said Stan Hollen, CO-OP Financial Services president/CEO. "It enables greater personalized service and offers consumers a convenient way to interact in a more meaningful manner with their institutions."

Concierge Video Services also allows institutions to engage in one-to-one marketing using Diebold's Agilis Campaign Office self-service marketing solution. For example, the software can notify an ATM user about promotional savings rates and offer to connect the user to a representative via video to explore options.

Mountain America CU's pilot follows a similar trial conducted by Missoula (Mont.) FCU with walk-up ATMs.
RSS print
News Now LiveWire
Large CU stress testing on the agenda for the April @theNCUA open meeting http://t.co/2TUcnmCmPi
44 minutes ago
#FinancialLiteracyMonth Test your college financial aid knowledge @nasfaa http://t.co/xgrDmHaw8W
8 hours ago
Join @theNCUA #NCUAchat with @KenWortheyJr on April 23 from 11am to 12pm EST http://t.co/TnNmfFh4Nl #FinancialLiteracyMonth
10 hours ago
Maine's patent troll bill has become law. Read more in Monday in @NewsNowLiveWire
13 hours ago
Wash. DFI discusses serving legal marijuana businesses with @NWCUA http://t.co/3kw79HJUYF
13 hours ago