Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
CO-OP Financial Services, Diebold Test Video ATM At Utah CU
NORTH CANTON, Ohio (3/5/13)--Through a partnership between Diebold and CO-OP Financial Services, West Jordan, Utah-based Mountain American CU is testing an ATM that allows users the option to contact member service representatives through a video connection.

Diebold supports member identification and video services, and CO-OP Financial Services provides network access and terminal capabilities.

Diebold is a CUNA Strategic Services provider.

Diebold's Concierge Video Services have been added to Mountain America CU ATMs in the Salt Lake City area.

During transactions, consumers can initiate a video call to member service representatives to complete activities not traditionally conducted at the ATM, such as account maintenance, new-account setup and savings-product renewals.

"Bringing video support to the ATM offers financial institutions the ability to enhance their self-service capabilities and improve member experiences," said Stan Hollen, CO-OP Financial Services president/CEO. "It enables greater personalized service and offers consumers a convenient way to interact in a more meaningful manner with their institutions."

Concierge Video Services also allows institutions to engage in one-to-one marketing using Diebold's Agilis Campaign Office self-service marketing solution. For example, the software can notify an ATM user about promotional savings rates and offer to connect the user to a representative via video to explore options.

Mountain America CU's pilot follows a similar trial conducted by Missoula (Mont.) FCU with walk-up ATMs.
RSS





print
News Now LiveWire
It's Monday, time for another data breach release: @Uber's driver database via @pymnts #Stopthedatabreaches http://t.co/UoMcy4j5n4
30 minutes ago
.@Nussle, Cummins share #creditunion difference with Minn. biz journal http://t.co/7EZ4FdgfD9
53 minutes ago
.@cuna #GAC2015 countdown: @USTreasury 's Gerety, @CFPB 's Martinez join power-packed lineup http://t.co/nHNJ81tGbi
1 hour ago
A recent report from @TransUnion says consumers born 1981 or later made up 27% of total auto-loan originations in 2014, up 16% from 2009.
21 hours ago
.@CUNA says new House bill is "further evidence" of lawmakers' interest in how @TheNCUA uses its funds from CUs. See News Now Monday.
1 day ago