Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
CO-OP moves fraud call center in-house
RANCHO CUCAMONGA, Calif. (12/6/07)--CO-OP Financial Services has brought its fraud service center in-house, with more than 20 analysts to research and service CO-OP client cases. The center was created to focus on CO-OP credit unions that use Falcon Fraud Manager, a neural network technology that examines signature and personal identification number debit transactions. Analysts are trained to monitor the data, identify trends and take corrective action. “We recently reissued cards to a number of our members who were part of an account data compromise,” said Michelle Mattson, electronic service administrator at T&C FCU in Bloomfield, Mich. “Typically, we allow two weeks during this type of reissue before we block the members’ old cards. The service center brought a fraud trend to our attention, showing compromises on some of the old cards, and we were able to block 20 of them before the two-week window.” CO-OP Financial Services, a credit union service organization, has 2,800 credit union members and more than 25,000 surcharge-free ATMs.


RSS print
News Now LiveWire
Learn how to stay competitive with new research blog from @CUNA's econ/statistics dept in Wed's #NewsNow
10 hours ago
#FOMC meeting watch: Change in forward guidance expected #Market #NewsNow http://t.co/PH41VN1j9l
12 hours ago
Member growth at #creditunion continues despite mill closure #NewsNow http://t.co/rNRjLBjvX9
13 hours ago
CA/NV league pres/CEO Dykstra in @sacbee_news: Retailers should hold accountability in data breaches http://t.co/odyHd9N2OG
14 hours ago
Fin. lit. ideas percolate during .@NW_Banking #tweetchat #NewsNow http://t.co/nSS9Iiw0e0
15 hours ago