Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
CU Retail Delivery Convention touts member-centric culture
SAN DIMAS, Calif. (7/8/08)--JetBlue Airways executive Ann Rhoades emphasized the importance of creating a "member-centric culture," during her keynote address at the Credit Union Retail Delivery Convention in Chicago.
From left: Chicago's Clerk of the Circuit Court of Cook County in Illinois Dorothy Brown welcomed Financial Service Centers Cooperative Inc. (FSCC) President/CEO Sarah Canepa Bang and Ann Rhoades, JetBlue Airways executive and keynoter at FSCC's Credit Union Retail Delivery Convention. (Photo provided by Financial Service Centers Cooperative Inc.)
The convention was hosted by Financial Service Centers Cooperative (FSCC) during the week of June 9. Rhoades discussed ways a credit union can cultivate a retail environment that promotes growth for members and employees. She stressed the need to hire the right people, create a disciplined culture of excellence, and hone in on the credit union's value system. She also noted the importance of management buy-in and the value of hiring and retaining "A players." "Your people are key to creating a culture that promotes integrity, career development and accountability," she told attendees. Other speakers included inspirational speaker and Paralympics Ski Racer Josh Sundquist, who expressed appreciation for support from Children's Miracle Network (CMN). As an ambassador for CMN, he thanked credit unions for participating in Credit Unions for Kids. Other speakers offered retail delivery trends, emerging issues and tools to grow membership and compete in areas such as expansion of financial services, self-service solutions, marketing strategies and technology.


RSS





print
News Now LiveWire
A recent report from @TransUnion says consumers born 1981 or later made up 27% of total auto-loan originations in 2014, up 16% from 2009.
10 hours ago
.@CUNA says new House bill is "further evidence" of lawmakers' interest in how @TheNCUA uses its funds from CUs. See News Now Monday.
1 day ago
.@MECreditUnions announces winner of @YoungFreeME #SoundOff contest. @Sassquatch_Band will play Old Port Festival in June @PDD_Downtown
6 hours ago
House Financial Services Com. to hold March 3 hearing to receive the semi-annual report of @CFPB Director Richard Cordray.
6 hours ago
Rep. Jeff Miller (R-Fla.) re-introduced bill to ease veterans' access to loans for #smallbusiness purposes from a #creditunion (HR 1133)
8 hours ago