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CUAnswers Network Services Adds ITIL Certification
GRAND RAPIDS, Mich. (3/27/13)--CU*Answers Network Services, a West Michigan-based technology solutions provider, Monday announced it has added ITIL Foundation to its list of professional certifications.

ITIL is an approach for providing information technology (IT) service management and uses a practical framework for identifying, planning, delivering and supporting IT services to business, said CU*Answers.

ITIL seeks to align IT to business needs and provides guidance for using IT to facilitate business change. Those skills are available to CU*Answers' credit unions.

Implementing ITIL concepts also can drive transparency into the IT budgeting process, CU*Answers said.

Network Services is refining its internal service management design to more closely align with ITIL concepts and will work with credit unions interested in adopting the framework internally.


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