GRAND RAPIDS, Mich. (1/12/12)--CU*Answers has released CU*BASE Servicer Edition (SE), a new core-processing suite targeted at vendors and credit union service organizations (CUSOs) that service specialized member products for credit unions across multiple core processing environments.
CU*Answers is partnering with Sioux Empire FCU, Sioux Falls, S.D., to unveil CU*BASE SE for its mortgage CUSO CU Mortgage Direct LLC (CUMD).
"CUSOs are everywhere today, servicing mortgages, business loans, credit card portfolios, even investments," said Randy Karnes, CU*Answers CEO. "They've done a great job at manufacturing process, markets, and aggregate groups of credit unions. But far too often they are only the customers of third-party software solutions, and have not gotten into developing direct solutions that could support their CUSO for years to come. We hope to partner with CUMD and these kinds of CUSOs in developing new technologies and evolving some of the solutions used in our network today."
CU*Answers also said that CU*BASE SE will launch with solutions targeted at servicing mortgages and credit card accounts. It will include back-office core processing for the CUSO staff and Web-based solutions--including online banking and mobile web banking--provided directly to members.
"For a CUSO to be successful, it needs to be more than just a one-trick pony when it comes to driving member activity," said Karnes. "It needs a servicing solution that can reach every channel, that includes direct marketing outreach to members, and that has a full set of technology solutions that can build a network of its credit union customers."
Karnes hinted that a new CUSO is in the works that would allow servicing CUSOs to be partners and customers.