MADISON, Wis. (5/3/12)--The CUNA Sales & Service Culture Institute will bring together CEOs, senior managers, branch managers and those responsible for creating a successful service culture at their credit unions for three days of seminars and collaborative learning, Aug. 6-8 in Chicago.
CUNA Sales & Service Culture Institute is designed to help credit unions create a more harmonious balance between quality service and sustainable sales, said the Credit Union National Association (CUNA).
"Creating a sales and service culture that is unique and which sets your credit union apart from the competition isn't easy," said Carla Schrinner, CUNA Creating Member Loyalty master trainer. "It takes organizational focus and a sound plan to ensure success. That is why each attendee of the CUNA Sales & Service Culture Institute will leave Chicago with customized plans of action, tailored specifically to their credit union, that they can start using as soon as they get home."
- Critical success factors for a value-driven sales culture;
- Successfully navigating organizational change; and
- Transitioning to a sales environment.
For more information about CUNA Sales & Service Culture Institute and to register, use the link.