MADISON, Wis. (11/14/12)--CUNA World-Class Service Leadership Institute, to be held May 20-22 at The Ritz-Carlton, Denver, will offer insights into techniques for improving credit union service culture, says the Credit Union National Association.
The institute will use the hotel and its staff as the focal point of its curriculum. Attendees will hear the first-hand accounts of The Ritz-Carlton's service elite, and during their stay, see those same service principles implemented. Professionals from all levels of credit union operations attend the institute every year to improve their member service techniques and learn from industry experts.
Sessions and topics covered include: Examinations of the current state of service in America, developing leaders rather than managing employees, and behind-the-scenes insights into the Ritz-Carlton's approach to cultivating high service standards.