Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
CUNA World-Class Service Leadership Institute in May (11/13/2012)
MADISON, Wis. (11/14/12)--CUNA World-Class Service Leadership Institute, to be held May 20-22 at The Ritz-Carlton, Denver, will offer insights into techniques for improving credit union service culture, says the Credit Union National Association. 

The institute will use the hotel and its staff as the focal point of its curriculum. Attendees will hear the first-hand accounts of The Ritz-Carlton's service elite, and during their stay, see those same service principles implemented. Professionals from all levels of credit union operations attend the institute every year to improve their member service techniques and learn from industry experts.

Sessions and topics covered include: Examinations of the current state of service in America, developing leaders rather than managing employees, and behind-the-scenes insights into the Ritz-Carlton's approach to cultivating high service standards.
Other Resources

RSS print
News Now LiveWire
Expanded ATM services at branches attractive to members: @CFIGroup. See #NewsNow Friday
3 hours ago
#FinCEN imposes civil money penalty against NJ's BPI money services co. for #BSA violations http://t.co/WnDzOcxdOZ
6 hours ago
.@ABCULCUs give hat tip to America's #100MM #creditunion milestone http://t.co/q8yo6Lx3LM
6 hours ago
The @CFPB has announced new Credit Union Advisory Council members, as well as other senior leaders, advisory board and council members.
7 hours ago
GDP expanded 4.2% on an annualized basis in 2Q according to Bureau of Economic Analysis
7 hours ago