MADISON, Wis. (4/14/09)--The Credit Union National Association will offer an audio conference on collections and member service April 27 in addition to two audios this week on due diligence and account opening issues. “Collections and Member Service--How Can They Work Together?” will start at 12 p.m. CDT. The hour-long audio will cover:
* How financial counseling can benefit members and a credit union; * How to make collections a priority and why it should be a top priority; * What collection resources are available; * Three steps to create a stronger collection process; * Three types of delinquencies; and * Three keys to collections success.
“Vendor Due Diligence” will be offered today at 1 p.m. CDT. Topics in the audio include:
* Recent National Credit Union Administration guidance on evaluation of third-party relationships: * Effective planning for third-party arrangements; * Credit union-wide vendor-risk assessments; * Basic contracting tips; and * Creating solid staff oversight and quality control.
The audio offered Thursday, “Account Opening Issues: Signature Cards, Disclosures and Account Agreements” will begin at 1 p.m. CDT. The audio will cover:
* Membership vs. account ownership; * Signature cards; * Disclosures; and * When to update signature cards.
For more information, use the links.