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Council paper addresses preparing on-the-job trainers
MADISON, Wis. (7/17/09)--A new white paper from the CUNA HR/TD Council explains how credit unions can prepare trainers to assume a high level of responsibility and communicate basics effectively to new hires. “Meeting the Challenge of Preparing On-the-Job Trainers” details important qualities for successful trainers to have and considerations for selecting a trainer. The paper offers guidance on issues and challenges impacting on-the-job trainers and their trainees, including:
* Reducing risk of errors by new hires during member transactions; * Training new hires at a comprehensible rate that also meets managerial expectations; * Preparing trainers to effectively communicate concepts to both individuals and small groups; * Meeting system wide challenges in a short period of time, such as core conversion; * Encouraging a broad-seeking spirit in new trainees to engage in informal learning as a supplement to formal training; and * Training multiple generations within the same workplace.
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