NORTH CANTON, Ohio (7/3/14)--Diebold Inc., a CUNA Strategic Services alliance provider, worked in tandem with Bellco CU, Greenwood Village, Colo., with $2.6 billion in assets, to design the credit union's new Stapleton branch in Denver.
The technology-based branch helps members conduct self-service transactions on one of three deposit automation-enabled Diebold in-lobby teller terminals, encouraging more personal interaction between members and branch staff.
When transforming its branch model, Bellco teamed with Diebold Advisory Services to strategically incorporate the right mix of technology and personalized service to best serve members, said Doug Kearbey, Bellco senior director of administrative services.
"Diebold's deposit automation technology allows us to transform our customary branch model to a self-service suite where members are free to manage deposits and withdrawals on their own," Kearney added. "At the same time, our Universal Bankers have more time to spend interacting with members for more detailed transactions or to meet with them about their financial goals."
Bellco's new branch also features an Opteva 760 ATM that serves as a NextGen ATM by CO-OP shared branching terminal. Introduced in December 2012, the ATM enables members of participating CO-OP Shared Branching credit unions to access their accounts, helping Bellco direct more non-member traffic to the ATM self-service channel and allowing branch staff to focus on more complex member transactions and lending.
"Self-service technology is enabling a more personalized branch strategy for Bellco," said Mychal D. Kempt, Diebold vice president of North America operations. "Our solutions are freeing up member representatives, giving them more opportunities to engage with members and grow business."