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Diebold improves uptime security at Union Square FCU
NORTH CANTON, Ohio (3/1/11)--Diebold Inc. is providing several integrated services to assist Wichita Falls, Texas-based Union Square FCU in monitoring, remote services and enhanced security for its network of 21 ATMs. It also is providing deposit automation technology to six of the credit union's ATMs. Diebold is a CUNA Strategic Services provider. The services provided include Advisor ATM monitoring, OpteView remote services, endpoint protection monitoring, software subscription management and help-desk support. Diebold also added deposit automation technology hardware that supports envelope-free transactions, including enhanced note acceptors (ENA) and Intelligent Depository Modules (IDM). The ENAs allows users to deposit up to 50 mixed-denomination notes, which are then verified and itemized note by note. The IDMs accept and process checks and bill payment documents. The ATMs display cash and check deposit details on screen for member verification and print deposit details, including check images, on receipts. Automated note and check verification at the ATMs has allowed Union Square FCU to evolve from posting transactions the next business day to real-time posting, giving members immediate access to deposited funds. Also, the credit union now collects deposits for those ATMs weekly instead of daily, which reduced the cost of collecting the deposits. "Deposit automation not only adds convenience to ATM transactions, it also adds an element of trust for users," said John M. Deignan, vice president, chief marketing officer, Diebold. "Union Square has reported an increase in the volume and value of check and cash deposits at its image-enabled ATMs. This is consistent with deposit automation implementations across the industry. Real-time account credit and detailed transaction summaries make the enhanced, envelope-free deposit experience attractive to consumers." Diebold and Union Square plan to launch MobiTransact, a mobile banking solution, later this year so members can use their mobile devices to complete transactions, transfer balances and make bill payments.
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