NORTH CANTON, Ohio (7/9/13)--After conducting consumer adoption pilots of its Concierge Video Services with two credit unions, Diebold Inc. is making the technology available to all financial institutions in North America.
Diebold is a CUNA Strategic Services provider.
"Real-time video allows interactions once performed by an in-branch teller to be performed at the ATM, offering immediate and instantaneous support," said Mychal D. Kempt, vice president, North America operations, Diebold. "It provides added convenience and flexibility to consumers, enhancing their overall experience."
Diebold's Concierge Video Services was piloted by Missoula (Mont.) FCU, and Mountain America CU, West Jordan, Utah, Utah's second-largest credit union and the 29th largest in the U.S.
The video service is embedded into most Diebold Opteva ATMs and offers users the option to initiate video calls to member/customer service representatives to complete activities not traditionally conducted during ATM transactions, such as account maintenance, new account setup and savings product renewals. The ability to access immediate support at the ATM saves consumers time and helps financial institutions to migrate more transactions to the self-service channel, Diebold said.