FOXBORO, Mass. (7/1/09)--Diebold Inc., North Canton, Ohio, has won the 2009 Axeda Remote Service Leadership Award for its OpteView Remote Services solution that connects remote ATMs in real-time to the people and systems providing service and support. The OpteView Remote Services solution offers:
* A 20% improvement in ATM availability; * Remote resolution of 20% of total issues; * A 19% decline in field service visits; * Reduction in issue resolution time from an average of one to three hours down to 30 minutes or less; and * A field service mileage decrease of 175 per miles per ATM.
The award recognizes one organization that delivers maximum value through the effective deployment of remote service technology. The winner is selected by Aberdeen Group, an independent analyst that covers the remote service/smart service market. Diebold’s OpteView installations have increased by 400% in the last 17 months.