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Digital Dialogue launches automated member enrollment
AUBURN HILLS, Mich. (5/21/08)--Digital Dialogue, which provides 24/7 call center operations and software solutions to credit unions, is offering an automated membership enrollment service so prospective credit union members can complete an online account application at any time. "Credit unions must be available to current and prospective members 24/7, or they risk losing an account to competition," said Peter Schmitt, president of Digital Dialogue. "Online member services, such as new enrollment, are not only convenient but also reduce application abandonment that is common with return mail applications and decrease operating costs by converting a cumbersome paper-based method to an efficient electronic format," he said. The service integrates online member applications with account opening and funding activities in real-time. The applications are customized to match the product description and fund requirements of each credit union. The enrollment service includes identity verification, such as Office of Foreign Assets Control (OFAC) checks, and other fraud prevention techniques so the credit union avoids risk or loss. Switch kit capabilities ensure a smooth transition for new members moving existing accounts to credit unions. The service also present cross-sell opportunities via the branch, call center or website. Digital Dialogue is a PSCU Financial Services Company.


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