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Digital Dialogue launches online database query tool for CUs
AUBURN HILLS, Mich. (8/12/08)--Digital Dialogue has launched DigiKnow, an online knowledge base and query tool that organizes credit union information in a database, which members and staff can access through a basic question format. “DigiKnow is being used as an alternative to a help desk,” said Laura Wygle, vice president of contact center and deposit services for TruWest CU, Tempe, Ariz. TruWest recently deployed DigiKnow. “Staff members now have a central repository for submitting policy, procedural and human resource questions, receiving an instant response,” she said. Digital Dialogue developed DigiKnow so credit unions could offer members an alternate resource for information from the credit union. It tracks all questions asked and the level of satisfaction with each response. Once members submit a question and receive a response, they rate their satisfaction. TruWest uses the reports twice a month to determine which questions and responses are most helpful. Digital Dialogue is a PSCU Financial Services company that provides financial call center operations and software solutions for credit unions.


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