Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Digital Dialogue personalizes CU calls
AUBURN HILLS, Mich. (12/26/08)--Digital Dialogue delivers personalized service to its clients by providing real people to answer the phones in its call center. It even greets callers from Hawaii with an “aloha” (Detroit Free Press Dec. 21). “We realized that credit unions didn’t want their members talking to computers,” said Peter Schmitt, Digital Dialogue president. “They’d rather have their members talking to my people and serviced professionally.” Digital Dialogue’s call center demand has enabled the Auburn Hills, Mich.-based company to grow. It reported a 95% increase in revenues this year and anticipates that revenue will grow another 70% to 80% next year. The company, which was purchased by PSCU Financial Services last year, also doubled its office space to 17,000 feet and plans to hire 200 more employees next year, the newspaper said.


RSS print
News Now LiveWire
Consumer confidence hits 7-year high #Market #NewsNow http://t.co/s7DGIGLZb3
17 hours ago
Still time 2 register 4 @TheNCUA Nov. 19 webinar, “Building a Loan Portfolio: Four Keys to Lending,” hosted by OSCUI. http://t.co/ezTFpnhHlP
18 hours ago
BREAKING: QE in rearview mirror, rate hike miles off: @federalreserve http://t.co/l8y32TZs6w #BREAKING
18 hours ago
.@federalreserve: cmte decides to conclude asset purchase program this month http://t.co/eNjjYbSpc4
19 hours ago
Lake Trust #creditunion (re)invests with The Block in Lansing #NewsNow #System http://t.co/mSQftnBIgA
20 hours ago