Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
DigitalMailer taps Vovici for member feedback
HERNDON, Va. (7/18/11)--Vovici, a provider of enterprise feedback management solutions, is serving as the foundation of e-marketer DigitalMailer’s member feedback solution. DigitalMailer works with each credit union client to translate survey and feedback objectives into a strategy that captures member opinions and sentiment about the credit union’s services. Using Vovici, DigitalMailer executes feedback campaigns and delivers reports that note opportunities for improvement. DigitalMailer also relies on Vovici to augment its help desk. After a help desk call, a client automatically receives a survey link seeking feedback about the experience. “This feedback is crucial to our senior management, who scrutinize the data regularly,” said Greg Crandell, DigitalMailer executive vice president of sales and business development. “Like our credit union clients, we want to provide the best service possible.” DigitalMailer credit union clients serve more than 4.5 million members and manage more than $30 billion in assets.


RSS





print
News Now LiveWire
.@FAACreditUnion named a top Okla workplace by @TheOklahoman via @Cornerstone_CUL http://t.co/qQP1zpxJrO
15 minutes ago
NY @NYGovCuomo signs historic FOM law @NYCUAtweets http://t.co/NMTlgkpYqs
1 hours ago
Shop for Miracles day nets $450K for CUs for Kids #NewsNow #System http://t.co/N809BLkzGP
1 hours ago
2 Calif. #creditunions on why the #IOLTA reg relief bill is important. See #NewsNow http://t.co/TvBTGR3qed
1 hours ago
Sony hack linked to N. Korea, says U.S.intelligence via @nytimes http://t.co/fE3PtMgEFz
16 hours ago