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Fiserv Customer Value program features Microsoft friendly templates
BROOKFIELD, Wis. (7/23/08)--Fiserv announced that its Customer Value Enhancement (CVE) group will provide banking-specific configurations that use the Microsoft Dynamic Customer Relationship Management 4.0 platform. Fiserv CVE created role-based customizable templates that cover informational needs, management dashboards and best practice processes, which will be embedded into the Microsoft Dynamics platform, Fiserv said. CVE customers also can use CVE’s change management consulting and its blended learning offering, which includes eLearning, workshops and coaching to drive behavior change in the workplace. “This is one step in our Fiserv 2.0 initiative that is focused on continually finding ways to help our financial institution clients achieve even more significant and sustainable organic growth from their franchise,” said Nick Wilde, Fiserv CVE managing director. Fiserv provides information management and electronic commerce systems to financial institutions, including credit unions.


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