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Fiserv drives paperless bill adoption
BROOKFIELD, Wis. (10/20/09)--Fiserv’s Biller Direct HV, which integrates e-bill pay into company websites, has been enhanced with new delivery and alerting capabilities to drive paperless bill adoption. Biller Direct HV now includes a “push e-bill” option to deliver secure PDF e-bills through e-mail and mobile alerts that let consumers know when a bill has been received. The e-bills and alerts can help billing organizations, such as credit unions, reach a bigger audience and appeal to consumers who have not yet switched to paperless billing, Fiserv said. “There is a digital transformation underway and it can be challenging for billing organizations to keep up with payment trends, consumer wants and needs, government regulations and emerging technologies, on top of running their own business,” said Adam Craig, Fiserv director of product management, Biller Solutions. “The key to maximizing e-bill adoption is delivering bills wherever consumers prefer, whether it is online at the biller’s site, [financial institution] site, via e-mail or on a mobile device.” Biller Direct HV’s PDF function allows consumers to receive and view a PDF version of their bill from any e-mail inbox. An encrypted PDF attachment is added to the bill reminder with a passphrase for added security. The mobile alert system delivers text messages to a consumer’s mobile device, notifying them about their billing account, a bill reminder and bill summary information. Fiserv has secured partnerships with several U.S. mobile carriers to make the upgrade available to consumers. A report by Forrester Research indicates that incorporating mobile alerts to notify consumers of bills coming or past due will increase the utility and immediacy of bill payment services, particularly for younger consumers. Fiserv provides payment technology solutions to financial institutions, including credit unions.


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