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Fiserv launches new CU account-processing service
BROOKFIELD, Wis. (10/8/09)--Fiserv has launched a new global account-processing solution, Acumen, which Fiserv said aims to change the way large credit unions do business by giving credit unions complete control over their technology strategy. Acumen provides a browser interface for front- and back-end office applications, and gives credit unions the capability to create and implement custom applications. It was designed for large credit unions “seeking to transform and differentiate their strategies and services through technology,” said Scott Butler, Fiserv president of credit union solutions. The solution was originally launched in Canada under the name iSpectrum, and offers multi-lingual and multi-currency capabilities. iSpectrum was changed to Acumen as the solution evolved into the U.S. market. “We’re taking what we’ve learned from our deployments in Canada and evolving the solution to suit the needs of the U.S. industry,” said Sara Brooks, senior vice president of strategy and offerings development for Fiserv’s credit union solutions. Alterna Savings and CU, Ontario, Canada, already has implemented the solution. Now that it is being offered in the U.S., Alterna has “access to even greater resources,” said John Lahey, CEO, Alterna Savings and CU. Fiserv, based in Brookfield, Wis., provides technology solutions to financial institutions including credit unions.


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