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Frigid winter makes for busy times at Mich. CUSO
GRAND RAPIDS, Mich. (2/12/14)--The frigid temperatures that slowed many parts of the U.S. the past two months has resulted in a busy winter for Xtend Inc., the Grand Rapids, Mich.-based cooperative credit union service organization.
 
The CUSO reported that during a recent four-week period, its Xtension Call Center and SRS Bookkeeping business units had provided varying levels of support for more than two dozen credit unions. 
 
"It goes without saying that things have really been hopping in our office for the past several weeks," said Scott Collins, Xtend president. "Just five short years ago we would not have been in a position to help as many of our customer-owners during these anomalies, but we have been steadily investing in both tools and people."
 
Thirty-seven credit unions contract with Xtend to provide daily bookkeeping services for short-term needs, said Collins. Many of those credit unions had at least one day this winter where the weather caused them to close, and the bookkeeping services were needed.
 
Also, Xtend call center agents handle overflow and after-hour member service calls for 34 credit unions. Weather-related closings has resulted in a significantly higher volume of calls during that same period, Collins said.
 


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