NORTH CANTON, Ohio (3/13/14)--Diebold, a CUNA Strategic Services provider, recently implemented deposit automation-enabled Opteva ATMs at each of Greater Iowa CU's seven branches.
Greater Iowa CU, based in Ames, Iowa, with $329 million in assets, serves more than 31,000 members throughout 33 counties in central and western Iowa. With two of its branches just minutes from Iowa State University's campus, the credit union wanted to introduce new technology to attract younger members.
"We were looking for the right advancements to deliver added convenience and efficiency for all our members, while ensuring we captured the attention of millennials," said Scott Zahnle, Greater Iowa president/CEO. "Deposit automation has answered the call, for now, but we're also exploring additional opportunities to leverage technologies that will appeal to this growing segment of our member base."
Greater Iowa's new deposit automation-enabled ATMs allow members to complete teller-like cash and check deposits. Members initiate deposits by inserting cash and checks into the ATMs and following on-screen instructions. They can verify amounts on screen before completing transactions, and they walk away with detailed receipts featuring images of deposited checks.
"Greater Iowa is continuing to evolve its service offerings to meet the demands of today's technology-savvy members, and Diebold is helping the credit union apply the right strategies for growth," said Mychal D. Kempt, Diebold vice president of North America operations. "As Greater Iowa continues to grow, we're eager to explore branch transformation initiatives that may influence technology selections and branch redesigns that will encourage more personal interactions with members."
Diebold is also delivering ATM channel management services to support Greater Iowa's fleet. For example, Diebold will remotely manage Greater Iowa's ATM screen content and push customized marketing offers to members via its content delivery offering. Credit unions can also view transaction activity records remotely.