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Harland group earns standards certification
LAKE MARY, Fla. (11/29/07)--Harland Financial Solutions’ UltraData Enterprise Group has achieved certification from Service Strategies Corp. in the Service Capability and Performance Standards (SCP). The SCP Standards quantify the effectiveness of client service based upon a set of performance metrics. It is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of technology companies, with the Association for Services Management International and Service Strategies Corp., created the standards. The group defines best practices for technology service and support. Harland joins the ranks of other leading technology companies including EMC Corp., Lockheed Martin Inc., GE Healthcare and Nokia. Harland Financial Solutions delivers the UltraData core processing system to more than 600 credit unions nationwide.


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