MONETT, Mo. (8/29/12)--Jack Henry & Associates Inc., a provider of technology solutions and payment processing services, has introduced jhaCall Center, a telephone support and customer service solution that automatically captures and authenticates member/customer information.
jhaCall Center captures data using computer telephony integration (CTI) technology and supports multiple implementation options, the company said.
The jhaCall Center software can be implemented in-house for financial institutions that want to retain responsibility for call center operations but have a technology platform that provides case management capabilities and full integration with their JHA core processing system.
Jack Henry & Associates also will offer outsourced alternatives for financial institutions that want to outsource their call center operations, the resolution of member/customer calls or after-hours support.